I'm Eric Tinsley, the VP of Research & Development and Chief Technology Officer at My Health Care Manager.
My role here is to build systems and tools to make caring for seniors easier, more predictable, and help everyone involved in eldercare make the most informed decisions possible.
If you'd like to read more on my background click this about us link .
Today three new tools for eldercare are live! SCANS/Care Manager (V1.1), SCANS/Client Access (V1.1), and SCANS/Care Advisor (V1.5) were all released into production. Some highlighted improvements include:
SCANS/Care Manager
- Improved user interface - easier to use, improved navigation, fewer steps to complete tasks, "finger tip" utilities, and improved look-and-feel.
- Dynamic creation of assessments for increased flexibility and new programs
- Assessment printing - blank forms and completed documents
- Improved reports
- Medication look-up
- Improved provider, service, and insurance listings
- Better organization of client data
- Integrated activity and time tracking
- Activity re-assignment
- Improved calendar event scheduling
- Better branding support
- Group and sub-group support
- and many more...
SCANS/Client Access
- Dramatically improve client interface with improved look-and-feel, better ease of use, action section, more data from the personal heath record available, and more.
- Self management of passwords
- Reports now available on-line for view and print
- Direct account management by geriatric care managers for quicker turn around on access requests
- Improved communication tools
SCANS/Care Advisor
- Continuity of Care Record (CCR) Interface for improved integration
- 67 New tool revisions
Most readers likely already know that falls are a major problem for families caring for aging parents. Historically, fall prevention has been left to general advice offered by the senior health system. Far too often, such advice is offered after a major fall and even injury.
Recently, technology is being employed to help understand and predict fall risk. Here is a link to an excellent New York Times article on the topic -
http://www.nytimes.com/2009/11/08/business/08unboxed.html?_r=2&ref=health.
Researchers are using low cost motion sensors to examine the behavior of older adults living independently. This data can then be analyzed to better understand the overall problem and make specific recommendations to families, before falls lead to injury.
These motion sensors have a variety of other uses, as well. For example, they can be used to detect activity levels which may indicate an older adult needs help or is ill. Monitoring for wandering and other concerns could also be improved.
Beginning Q1 2010 My Health Care Manager is deploying a major extension of its Senior Care Navigation System (SCANSTM). SCANS is now a software suite incorporating and enhancing the functions previously performed by the Navigator system. The modules and a brief description are as follows:
SCANS/Client Access provides clients and authorized care participants access to key personal health information, assessment results, reports, care plans, tools, and more.
SCANS/Care Manager provides geriatric care managers with a comprehensive system to assess, plan, implement, and track the care of seniors and their families.
SCANS/Care Advisor provides care managers with an extensive knowledgebase and decision support system bringing industry best practices, recommended actions, and real world practical tools to enhance quality, completeness, and efficiency in care planning and delivery.
This evening I'm participating in a Panel Discussion at Butler University. Nick Caldicott the President of the Management and Information Systems Technology Association at Butler has put together a discussion on careers in IT.
The event is at the Butler Pharmacy and Health Sciences Building at 7:00 in room PB156. Butler campus is located at 4600 Sunset Avenue, Indianapolis, Indiana 46208.
As I was putting my opening remarks together, I added a bullet to a slide titled "Why Love Technology?" that struck me as needing more explanation. The bullet simply said "Helping People". This is a great strength of technology and in particular creating tools for eldercare.
Most any computer system is built to help people, at least a some level; even if it's just to help do some menial task more quickly and easily. Building software that effects lives and helps families caring for aging parents with things like medication management, senior health care, following treatment plans, home safety, and overall well-being, is a special case.
What I really love about this kind of technology advance is that we can multiply ourselves way beyond our ability to help as an individual person. While we might be able to help a handful of families each day, a software system can be used by hundreds or even thousands of people everyday to make a difference in the lives of seniors. We simply can't do that by ourselves.
A friend recently sent me some information about the use of GPS technology used in eldercare services. The idea is to bring tracking devices into Alzheimer's care. Of course this applies to any dementia related care.
One such device marketed by i-Tag identity solutions and is called the "i-Tag-a-long GPS". It's about the size of a nine-volt battery and can go about a week between charges. Families caring for aging parents with dementia can use an on-line portal to see their parent's location. Even more useful, i-Tag is providing the ability to create a "geofence" that will trigger an alert when the device leaves a user defined area. Alerts can be sent via text, email, or phone. As an added benefit the device also serves as an alert button - notifying cargivers in the event of a user signaled emergency. Read more on this use at
i-Tag's site.
This past week I got a handful of comments about a Wall Street Journal article titled "Your iPhone Just Called: Your Blood-Sugar Is High". Pretty neat concept, but the article really doesn't talk about the future convergence of in home heath monitoring/diagnostic equipment with personal health information repositories, as the title might imply.
Instead the article focuses on something much more accessible today - the use of mobile devises to view and even update personal health information. One family cited in the article actually uses such an application to help in caring for aging parents. The iPhone application in question is Polka. Polka, like nearly all the applications mentioned in the article, uses a central web application to house the personal health record. Polka is primarily and personal tool, but the "team" tools allow some sharing of information across a team or family in the case of senior health care.
Most of the applications mentioned in the article, including Polka, have a strong bias toward disease management. This is certainly an important issue in geriatric care. Polka also has some more holistic tools including over all well-being.
For easy reference, here are the products mentioned in the article with hyperlinks to their web sites:
The Research and Development team at My Health Care Manager has rolled the latest release of our SCANS(TM) application into full production.
SCANS is a one-of-a-kind decision support and knowledge management system specifically designed for geriatric care management. The system provides families help with aging parents through comprehensive best practice information in 40 geriatric care categories. This information is made available to Health Care Managers and other advisors working as licensees or directly for My Health Care Manager. This information is support with an extensive list of practical, hands-on tools to help seniors living independently or in a senior health care setting.
Version 1.4 introduces a major productivity advance - Point and Click Care Planning. This feature improves productivity and saves money for clients. At the same time it also improves quality and consistency.
More new features include:
- Care Plan report delivered in consumer language
- 136 new tools in SCANS
- Medical Support Information database powered by Healthwise
- Automatic logo branding of SCANS tools for all affiliate and partner
- Full integration with Navigator
Navigator 1.12 is here!
The latest version of Navigator has gone into full production use. Navigator is My Health Care Manager's case management system which supports our Geriatric Care Managers and the care managers at our Licensees in assessment, planning, tracking, and implementation of well-being support for families caring for aging parents.
This is an exciting new release including the following new features:
- Introduction of next generation Care Planning supporting a direct SCANS(TM) interface, identification of key findings and intervention, outcomes tracking, and more.
- Care Plan Reporting
- Improved Assessment Summary Report
- Client Portal Care Plan Review
- Client Portal Improvements
- Past Assessment Reporting
- Menuing improvements and more
Sometimes you think all the "predictions" of science fiction really will come true. Well here's more support for your case. GeckoSystems International Corp. announced limited trials of a "Mobile Service Robot" called Carebot. Really... "carebot".
This little guy can navigate through the home on it's own; provide assistance caring for aging parents with medication reminders, monitoring vital signs, delivering supplies, and other simple tasks. The system works thought independent computers and software that work together to deliver coordinated activity. GeckoSystems has gotten a bit cheeky by calling these GeckoSavants(TM). Each functional area has a "geckoname" like, GeckoNav(TM), GeckoChat(TM) and GeckoTrak(TM).
This version of the Carebot is not likely to replace a geriatric care manager or other caregiver any time soon, but GekoSystems has been solving some of the most difficult challenges to making robot helpful in the home. For example, Navigating independently in crowds or narrow spaces is something we take for granted, but it's actually a major challenge for a machine.
I'm looking forward to Carebot II.
Another new release of My Health Care Manager's case management system - Navigator - has gone live. This release included an infrastructure upgrade along with a new look (icons, screens, menus and so on) and nine change requests for user enhancements.
Navigator is the tool used by geriatric care managers at My Health Care Manager and our licensees to collect assessment data, develop care plans, implement changes, and track results for seniors. It also provides ready access to key personal health and care planning information through an on-line portal to authorized family members caring for aging parents.
There has been a continuing increase in the number of new products surfacing to help with the issues of health management. Everyone's getting into the act... even the iPhone!
MedScape is a new application for the iPhone that allows you to look-up information about medications you or your aging parent are taking. You can review lots of information helpful in medication management - dosage, drug interactions, adverse effects, costs, and so on. The application is currently free and can be downloaded using iTunes or directly from the App Store.
Similar information is available on the Internet from lots of resources.
WebMD is a well known example. Most to the major pharmacy sites like
CVS or
Walgreens also have drug information available.
In earlier blogs, I've mentioned a variety of in home technology advances to assist people caring for aging parents who hope to remain living independently. Among these are safety tools for monitoring the home environment intended to help seniors who are "aging in place".
One thing that doesn't come up enough in the discussion of these tools is the question of ethics. How invasive should family members, or monitoring services, be allowed to be? There are people looking at both the technology and the surrounding ethical issues. One such group is the Ethical Technology in the Homes of Seniors (ETHOS) effort underway at Indiana University. The focus of the ETHOS team is developing tools and guidelines to protect the privacy of senors living at home. According to the team, seniors often underestimate the risks to privacy involved with technology use.
You can read more about there efforts by clicking on this link
http://ethos.indiana.edu/.
Likely you have seen some variant or another of this article "
Helping the Elderly Keep Their Driving Skills" talking about helping seniors keep their mind sharp. Whole companies have cropped up like the one mentioned in this article, Posit Science, around the idea computers and software can help.
Certainly games like these are interesting and often fun, but their claims are largely unproven. Comments like the brain is "the most important muscle in the body" is, at best, metaphorical. The brain is, of course, nerve tissue not muscle tissue. "Exercising" the brain has little impact on senior memory loss brought on by Alzheimer's or other serious forms of dementia.
Driving is one of the big safety issues with seniors and for those people who are not facing serious cognitive decline, they may find these games fun and somewhat beneficial. Of course, physical limitations such as immobility are not impacted. At a minimum, I would expect some gains in driving skill just from the heightened awareness. Likely most of us could gain from that lesson.
See more on Posit at
http://www.positscience.com/.
The final installment of the SCANS 1.3 rolling release is complete. The July release includes some 22 new and revised tools and resources. The list includes:
- Medicare Summary
- Medicare A Information
- Medicare B
- Insurance Resource
- SHIP
- Medigap
- Medicare C and Advantage Plans
- Earwax
- Visual Impairment Websites
- Hearing Impairment Websites
- Visual Impairment Devices
- Optometrist vs. Ophthalmologist
- Bladder Training
- Foley Catheter Care
- Urinary Continence Education
- Incontinence Supplies
- Catheter Education and Support
- Brain vs. Bladder
- Incontinence – Foods to Avoid
- Tips to manage Incontinence with dementia
- Continence Bladder Diary
- Modify Environment to Assist with Continence
Thanks to the SCANS research team for this successful (and popular) release which included some 74 new tools! You can read more about these topics from a caregiver's perspective directly from one of our researchers Karen Witt Kelsey.
Click here to read more in her Caregiver Support blog. Karen is a key member of the research team as well a caregiver for her own mother. You'll enjoy her unique perspective on senior health care.
No sooner than I posted my observations about the emphasis on aging and senior health care at the HCI International conference then one of the My Health Care Manager team sent along this article on the global impact of aging.
http://www.foxbusiness.com/story/globe-soon-geezer-central/
The article highlights a report commissioned by the National Institute on Aging and just released by the U.S. Census Bureau titled An Aging World: 2008. It identifies the global problems of doubling the aging population in the next generation. How will people get help with aging parents? Can the current system of care support the change?
As we stand today, the answers are - don't expect much help and don't plan on the current system being up to the challenge.
The good news is that this all means opportunity. Opportunity for new approaches, new technologies, new innovation, new public policy... everything is on the table.
Last week I had the opportunity to present a paper at the Human-Computer Interaction International Conference. This was the 13th occurrence of the conference and the event was well attended by key researchers and companies concerned about how computers interact with people.
Jean Bandos co-authored the paper titled "Impacting the Continuum of Caregiving through Innovation in Informatics: Senior Care Navigation System (SCANS)". Other members of the SCANS team contributed, as well. You won't find the paper in the conference proceedings however, due to Intellectual Property concerns with the conference publisher's copyright requirements. In spite of those restrictions the paper and the presentation were well received.
What struck me about the conference on a general level was the amount of attention being given internationally to the challenges of older adults and senior health care. Conference attendees came from China, Japan, UK, Germany, India, Spain, and many other places - representing some 49 countries in all. Support for seniors living independently and dealing with challenges like immobility, well-being, and cognitive decline surfaced as a major sub-theme to the conference. World wide researchers are examining how computers can help with aging parents.
The specifics were wide ranging from topics like augmented navigation for assistive mobility devices to ontologies for adaptive user interfaces to cope with the specific needs of the elderly.
I was genuinely encouraged that so many top brains are looking for ways to improve eldercare services.
A colleague handed me a flyer today from a local cardiac physician group for cool little wallet sized CD they provide their patients with key medical information on it.
The idea is that you carry this card in your wallet and in an emergency situation you can hand the card to a provider who can then view it on a computer capable of reading a data CD. Even if you are unconscious, medical personnel can find the card style CD and view it.
The CD contains things like:
- medication lists
- current diagnosis
- current allergies
- discharge summaries
- diagnostic test results
- and even educational materials
All in all this is a good thing. It also points out some of problems with "high tech" solutions to emergency information.
- First, not all emergencies will allow time for medical staff to leave the patient in order to find a PC with a CD drive and review a set of unfamiliar computer documents.
- Second, in order for this information to be easily read in an emergency situation, it is also easily read by anyone who steals or even simply has access to a person's wallet. Because it's a CD, it's also not clear exactly what data is on the record; leaving seniors and families caring for aging parents to wonder what information is potentially disclosed.
- Additionally, the currency of the data may be questionable. Frequent health and medication changes are common in older adults and this approach requires notification back to the provider, payment of an update fee, and the reissuing of the wallet CD. Allowing reasonable times for such activity, it could be very difficult to keep this up to date.
- Even small scratches from "wallet wear" on the CD can render it unreadable. Something that wouldn't be readily apparent until the CD was checked in a computer drive. Often, I fear, at the time the information is most needed.
- Lastly, the completeness of the data may be in question as it relies on the patient, often a senior with depression or memory loss, to report the activities of the disjoint senior health care system.
My Health Care Manager approaches this problem differently. Our geriatric care managers collect, review, and update information across all of a client's health providers. This Personal Health information (PHI) is then used to inform all providers engaged in the client's health. For example, each of the client's physicians receives the medication list initially and then again for every medication update.
For emergency situations, clients are given a Ready Reference Card which contains all the key medical information and alerts. This PHI easily folds to the size of credit card for wallet use and multiple copies can be kept in other key areas, for example in a specially identified pocket on the client's refrigerator where emergency personnel are trained to look.
Because the Ready Reference is a paper record it is
immediately available to emergency personnel in settings where a CD reader may not be at hand such as the senior's home, as shopping center, and so on. It is also quick and very inexpensive to reprint when updates are needed.
The point here is not that technology is bad. On the contrary, technology enables both of these solutions. We should put it to work in the most effective ways we can devise for seniors and their families.
Not to be out done by the Navigator development team, the SCANS team is continuing their "rolling release" of V1.3. SCANS is the Senior Care Navigation System that provides geriatric care managers with expert advice, best practices, and practical tools to help families with the well-being or their parents.
The June edition of V1.3 includes 26 new resources, process, or tools. The list includes items like these:
- Death in the Home – Information for Caregivers
- Tips for Alzheimer Caregivers
- Delirium vs. Dementia
- Transitioning an Individual with Dementia into a Facility
- Member Portal Instructions
- Continence Education – Constipation
- Urinary Incontinence – When to Seek Immediate Medical Attention
- Crime Prevention Education for Older Adults
- IADL (Independent Activities of Daily Living) Education
- Physical Therapy and Occupational Therapy
- My Medicare Matters
- Advance Directives for Mental Health Treatment
- Drug Review and Side Effects
- Geriatric Friendly Pharmacy
- Medicine Reconciliation: Brown Bag Consultation
- Feeding Tube Education
- Special Diet Needs Education
- Defibrillator Education
- Diabetes Education
- Fibromyalgia Education
- Pacemaker Education
- Physician Planner Case Note
- Alternative Living Options Education
- Speech Therapy Education
- Social Participation Barriers
- Social Support Plan
These tools are available to the clients of My Health Care Manager and our affiliates. Some of the content is also discussed in our blogs and can be accessed for free. Check out Natalie Langley's blog titled "
Healthy Aging". Natalie is one of the principle researchers and authors of the tools in SCANS. Her blog covers a holistic look at healthy aging and senior well-being.
My Health Care Manager's care management system (Navigator) has just been updated to version 1.9. This is the core system that geriatric care managers use to assist families caring for aging parents. From past blogs you may know that this includes the assessment, care planning, implementation, and tracking support for seniors and their families.
Navigator 1.9 includes:
- Key changes for work flow
- Assessment and tracking improvements in the following dimensions:
- Client Designees
- Financial
- Advance Directives
- Engagement – Social Support
- Provider Information
- Medication History
- Family Medical Health History
- Functional Status
- Assistive & DME Devices
- Sensory Status
- Nutritional Status
- Anxiety
- Environmental
- Reporting enhancements in areas like legal and Insurance, personal health record outputs, services listing, and more
This system is available to our clients and clients of our affiliates and partners. We also provide much of this information in our
Guide for Senior Well-being and Eldercare. This is a self help guide is available at
http://www.myhealthcaremanager.com/guide/product.asp.
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Eric Tinsley
Alan Stanford 
Jean Bandos
Karen Kelsey
Natalie Crohn
George Slater
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